You can invoke the right of withdrawal up to 14 days after receipt. However, this does not apply to personalized products. These products are tailor-made for you and therefore you cannot return them. If you have a problem with your personalized product, please contact us by email: firstname.lastname@example.org.
If you want to return a non-personalized product, this must be done within 14 days of receipt of the product. You do this by first informing us by email that you want to make use of the right of withdrawal. In this email it is optional to provide a reason, this could help us improve the experience for other customers. When we have received your mail, we will respond with a confirmation of receipt and provide you with our return data.
When we have received the returned product, we inspect it. As long as the product is not damaged, your order will be refunded within 14 days after we have received it.
The shipping costs are on account of the costumer